MODIFICATIONS POLICY

MODIFICATIONS POLICY

 Order MODIFICATION:
  • You can e-mail us: info@ballonhelium.ca to MODIFY your order. Please include your order number and the requested modification. The total amount will be adjusted accordingly.
  • No modification is accepted for Personalized Balloon Orders (including custom Text or Logos) and any Special Balloon Orders, such as those requiring supplies sourced specifically from our suppliers to fulfill your request.
 Delivery MODIFICATION:
  • No TIME modification is accepted the day of Delivery/Pick-up. You can Reschedule your order at no additional cost for another day.
  • No delivery fee refund if you switch to pick-up less than 24 hours before delivery.
  • In case you need to change delivery location, delivery fee will be recalculated.
    Please E-mail us: info@ballonhelium.ca
Pick up MODIFICATION:
You can Pick up any time before store closure.
In case you need to switch Pick-up to Delivery. Please e-mail us with your order number and delivery Address & Time: info@ballonhelium.ca