CANCELLATION, MODIFICATION AND REFUND POLICY INFORMATION

CANCELLATION POLICY

  •  Your order will be fully refunded when you cancel 48hours before delivery or pickup.
  • Less than 48 hours, cancellation fees will apply (15% processing & restocking fees will be deducted from total paid amount), OR you can reschedule your order at no additional cost.
  • No refund for same day cancellation.

Exclusions apply to Personalized Balloon Orders (including custom Text or Logos) and any Special Balloon Orders, such as those requiring supplies sourced specifically from our suppliers to fulfill your request: Additional fees will apply.

Please email us your cancellation request info@ballonhelium.ca and include your order number so we can confirm the cancellation and apply our policy.

RETURN POLICY

  • All SALES ARE FINAL. We guarantee our Helium Balloons for 48 hours, 24 hours or 12 hours. Please check product description for Balloon Floating Time.
  • We are not responsible for any punctures that occur after you have taken possession of the balloons and/or accessories.
  • If you receive a balloon product that is partially or fully defective, please email-us within 24 hours of receiving your order to request a refund for the defective items: info@ballonhelium.ca

MODIFICATIONS POLICY

 Order MODIFICATION:
  • You can e-mail us: info@ballonhelium.ca to MODIFY your order. Please include your order number and the requested modification. The total amount will be adjusted accordingly.
  • No modification is accepted for Personalized Balloon Orders (including custom Text or Logos) and any Special Balloon Orders, such as those requiring supplies sourced specifically from our suppliers to fulfill your request.
 Delivery MODIFICATION:
  • No TIME modification is accepted the day of Delivery/Pick-up. You can Reschedule your order at no additional cost for another day.
  • No delivery fee refund if you switch to pick-up less than 24 hours before delivery.
  • In case you need to change delivery location, delivery fee will be recalculated.
    Please E-mail us: info@ballonhelium.ca
Pick up MODIFICATION:
You can Pick up any time before store closure.
In case you need to switch Pick-up to Delivery. Please e-mail us with your order number and delivery Address & Time: info@ballonhelium.ca

SUBSTITUTION POLICY

We always try to provide customers the balloon design as it is shown on the website, with a minimum of substitution.

Should we need to substitute, we will replace the balloon with as close to the specific balloon of equal or higher value.