CANCELLATION POLICY

CANCELLATION POLICY

•  Your order will be fully refunded when you cancel 48hours before delivery or pickup.
• Less than 48 hours, cancellation fees will apply (15% processing & restocking fees will be deducted from total paid amount), OR you can reschedule your order at no additional cost.
• No refund for same day cancellation.

Exclusions apply to Personalized Balloon Orders (including custom Text or Logos) and any Special Balloon Orders, such as those requiring supplies sourced specifically from our suppliers to fulfill your request: Additional fees will apply.

Please email us your cancellation request info@ballonhelium.ca and include your order number so we can confirm the cancellation and apply our policy.